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Frequently Asked Questions about FileHawk

General Questions:

Registration Questions:

Support Questions:

1. Why would I buy FileHawk? There is a Search function in Windows...

The search function in Windows is very slow. It is not flexible to users needs and it does not help you organize your files. FileHawk is very different from the search function in Windows. It is designed to be used as a central point from which to work, saving you time and organizing your documents. Please read the feature descriptions of each version to obtain more details of how different we are from the Windows search program. FileHawk will also catalog CDs and DVDs allowing you to find your documents even if the disk is not in the computer. Even the new version of Windows that will be made available in a year won't address those issues.

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2. Why should I buy FileHawk if free desktop search software is available?

Other companies offer free desktop search software. However their products are significantly different from FileHawk. Our software not only has the desktop search feature but also searches and organizes CDs and other removable media. FileHawk is designed to help you organize your numerous documents according to criteria that you determine instead of using the rigid Windows Explorer organization tool. You can catalog your CDs and search their contents even if the CDs are not inserted in the computer. Using Microsoft's iFilter technology allows FileHawk to index and search all common file types unlike other desktop search software. Rare document types can also be indexed by finding the corresponding iFilter on Internet or creating it specifically for your file type. Furthermore, FileHawk does not annoy you with bothersome ads.

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3. I'm concerned about privacy on my computer. Is there any spyware or adware in FileHawk?

This is a great concern for many people. It is important to note that there is no spyware, adware or any such inconvenience to disturb your privacy. This is the principal reason why we cannot offer this product for free. Other companies will include ads in their software, covering up part of your screen and distracting you from your objective of organizing your documents. Even worse is the custom of integrating spyware into desktop search products to determine your computer usage habits, to detect software and hardware that is installed on your computer, to identify Web sites visited and to use your search words to target you as a potential customer for third party ad sellers. FileHawk will not share your private information with anyone nor will it allow anyone, including our company, to view any information that is in your computer. Please read our Privacy Statement.

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4. I don't know much about computers. Is FileHawk difficult to learn?

This program is going to be very helpful to you. You will never have to remember where a file was placed. FileHawk will pinpoint all of your documents even as you type your search words! FileHawk is very easy to work with, the program guiding you when you need assistance. For example, if you do not know the function of a certain button, simply set your mouse cursor over it or over its label and a tooltip pop-up bubble will advise you.

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5. What languages are available for FileHawk?

FileHawk is currently available in English, French and Spanish.

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6. Is the online order form secure?

Yes, it is absolutely secure. Your payment information is confidential. Please read our Privacy Statement.

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7. What happens after I purchase my product?

Immediately after the time of purchase, you will receive a serial number via e-mail. At this point, you will have to activate the product with the serial number. Enter FileHawk and press the register button on the main page and follow the instructions on the screen.

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8. What is the difference between the trial version and the Basic version?

The features are identical. However, there is a time limit of 30 days to use the trial version. Please register the product chosen before the 30 day limit in order to avoid interrupted service. The trial version allows you to try the product to make sure that it works according to your needs and enables you to get a feel for the software.

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9. How do I upgrade to a newer version of FileHawk?

There are two functions on the Information screen that will allow you to upgrade FileHawk to the latest version. You can check the box to look for updates automatically and never have to worry about missing an upgrade or, instead, you can press the button that instructs FileHawk to look for an update. This will immediately find the latest version and guide you through its installation if necessary. Both methods connect to the FileHawk Web site to seek and retrieve updates.

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10. What file types are supported by FileHawk?

A file type is also referred to as a file extension. It is a label assigned to a file to distinguish what program opens it. Typically, it is a 3 letter designation following the file name. For example, a text document called "Document123.doc" would be opened by Microsoft Word where "doc" is the file type.

FileHawk supports hundreds of file types. Please follow this link to obtain the complete list of supported files.

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11. After installing the software, how do I begin searching?

After running the installation wizard, you will be presented with a screen giving you the choice of either rebuilding the indexing process now or to manualy select the documents to index. Depending on the number and size of files that you have on your computer, the initial indexing process can take several minutes to several hours to complete. As files are added or modified, the index updates are performed very quickly in the background. The initial indexing is normally done when the computer is not being used so as not to interfere with your work.

Once your index is built, you may begin searching by typing words in the Your search words line in the top left corner. You may also press the Advanced Search button to specify other search criteria such as file name schemes, file creation date range, file size ranges, etc. To find out exactly what the criteria do, simply set your mouse cursor above the criteria's label.

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12. Will FileHawk slow my computer down while indexing?

Filehawk works in the background or during idle computer time. It should not disturb you in your tasks while it is indexing.

If you believe that FileHawk is affecting your computer responsiveness, you can configure it to build the index only when the computer is idle.

You can configure FileHawk to index when the computer is idle by following these instructions:

1. Right click on the FileHawk icon in the taskbar (bottom-right of your screen).

2. In the menu that pops up, click on the option Index only when the computer is otherwise idle.

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13. How can I organize my documents using FileHawk?

You can set up folders that classify your documents according to criteria that you determine. To view Active Folders, click on the side tab with the red arrow. Your folders form a tree just like that in the Windows File Explorer, with names that you establish. The criteria for the documents that appear inside each folder are those that you saved from the advanced search fields, such as document modification time, documents that contain the word Invoice but do not contain the word computer, etc.

The easiest way to set up an Active Folder with certain criteria is to enter your criteria in the search fields and press the Save button, which is the diskette in the top-left corner. FileHawk will create an Active Folder with a default name determined by the criteria; you can then rename the folder, drag and drop the Active Folder to another folder, etc. When you click on it, documents that match the criteria will appear in the results window, even if the document was created after you generated the folder.

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14. Is there a limit to the number of files indexed?

The maximum number of files that FileHawk can index is greater than the practical limit that can be attained in a normal PC.

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15. Can I open a file from a CD if the device is not in the computer?

By entering your keywords and criteria, FileHawk will tell you which CD contains your file. However, you will need to put the CD in your computer and at that point, you will be able to open your file.

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16. I did a search for a document that I know exists and contains specific keywords but FileHawk did not find it. Why?

The reason for not finding your document may be one of the following:

- The document that you are looking for is not in a folder that is indexed. Follow the steps in section 4.4 in the FileHawk User Manual to index the required folders.

- The file type was not selected. Follow the steps in section 5.5 in the FileHawk User Manual to choose the file type needed.

- The file type is not supported by FileHawk. FileHawk uses Microsoft's technology called iFilter to build the index. If the file type you are looking for is not supported by FileHawk (see list of supported file types), it is possible to download the corresponding iFilter to allow you to index and read those certain file types. Follow the steps in section 1.4 in the FileHawk User Manual.

- For security reasons, you are not authorized to access this file.

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17. How does FileHawk handle file and folder security aspects?

FileHawk respects all file security defined by Windows.

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18. Are any .DLL files installed in the Windows directories?

No, the FileHawk installation program does not install any files which affect system operation or configuration.

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19. How can I export information from My Catalog to a spreadsheet?

FileHawk enables you to export the list of CDs/Media, related information and contents to a spreadsheet. From the Administration screen, click on Manage My Catalog. Right-click in this screen and choose an export option from the menu. Open any spreadsheet application and paste the data into the cells.

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